Refund Policy

This Refund Policy explains the terms under which refunds may be issued for subscription purchases made on pptds.vip (“we”, “our”, or “the Website”), a professional reference catalog for bioregulators and peptides designed for healthcare professionals.

By completing a purchase, you agree to the terms outlined below.

1. General Policy

All subscription purchases made through pptds.vip are considered final unless otherwise stated in this policy.

Refunds are not guaranteed and are only issued under specific conditions described below.

2. Digital Access & Subscription Plans

This website provides access to a professional reference catalog through paid subscription plans (Basic, Monthly, and Annual). Once your subscription is activated, you receive immediate access to clinical data, protocols, and — depending on your plan — scientific literature downloads.

Due to the nature of digital access, all sales are generally non-refundable once access has been granted.

However, exceptions may apply in cases of:

• Duplicate payment (charged twice for the same plan)
• Technical issues preventing access to the catalog content
• Non-activation of subscription due to system error

3. Subscription Billing & Cancellation

The following applies to all subscription plans:

• Subscriptions are billed in advance (monthly or yearly, as stated at checkout)
• You may cancel your subscription at any time from your account page
• Cancellation will stop future billing, but you retain access until the end of the current paid period
• No partial refunds are issued for unused time within a billing cycle

Refunds for subscriptions may only be granted if:

• You were charged after cancellation due to a system error
• You were billed an incorrect amount
• You experienced a verified technical failure preventing access to the service throughout your billing period

4. Refund Process

To request a refund, please contact us with the following details:

• Full name
• Email address used for the account
• Transaction ID (shown in your payment confirmation)
• Reason for the refund request

5. Approval & Processing

Once your request is received:

• We will review it within 3 to 7 business days
• If approved, the refund will be processed to the original payment method
• Processing time may vary depending on your bank or card provider (typically 5–10 business days)

6. Chargebacks

Initiating a chargeback without contacting us first may result in:

• Suspension of your account
• Permanent restriction from using our services
• Loss of access to your active subscription

We strongly encourage you to contact us directly to resolve any billing issue before filing a dispute with your bank.

7. Fraud Prevention

We reserve the right to deny refunds if we detect:

• Abuse of the refund policy
• Fraudulent transactions
• Excessive or repetitive refund requests

8. Changes to This Policy

We may update this Refund Policy at any time. Changes will be effective immediately upon posting on this page.